Effective as from 19 February 2018
First of all: Why all the rules?
PrioTicket.com facilitates a generic ticket sales, reservation and management platform for the tourism industry. Part of this platform is an innovative entry ticket system called PrioTicket.
The platform enables guests of hotels and booking websites to get the most out of their city experience and facilitates the interests of guests before arrival, during their stay and after departure.
The PrioTicket gives customers direct access to museums, attractions with a single entry code. The price of entry is charged to the customer’s credit card or hotel bill.
You may use our Services only as permitted by this Agreement and any applicable laws. Don´t misuse our Services. Your permission to use PrioTicket is conditioned upon your Agreement that you:
PrioTicket makes leisure/travel products and services of third party Suppliers available to you. PrioTicket acts as an agent or reseller for the relevant Suppliers.You will find the specifications and information of the Supplier´s Service and of the Product in the "product description"? on PrioTicket.com. In this section you will also see the price of the relevant Product, which shall be calculated in the local currency of the Supplier and include the local applicable taxes. Please ensure that all pricing information on the Website is correct before placing an order. By placing your order you state to have fully read and understood the "product description"? of the selected Supplier´s Service and Product.
5.1 Conclusion of sale
An order shall be deemed submitted when PrioTicket receives your Order Form electronically and the information submitted herein has been verified as correct.
The contract shall be deemed as executed when – upon any authorized payment through the Website – PrioTicket delivers your electronic voucher or ticket.
5.2 Confirmation from PrioTicket
Upon acceptance of the order and any authorized payment through the Website, PrioTicket will immediately send you by e-mail the electronic voucher or ticket to enjoy the requested product or service.
Products and services provided by Suppliers are subject to the Service Conditions enacted by the Supplier (the main conditions of which are available at any time on the Supplier website).
Products and services directly provided by PrioTicket are subject to the Service Conditions enacted by PrioTicket (available at any time on the website).
PrioTicket will issue the invoice by email or make the invoice retrievable from the PrioTicket.com website by using the unique ticket code. The relevant invoice issued by PrioTicket will show the indication and details of the sums received by PrioTicket.
Local Tax will be applied in the relevant invoice to both, local tax residents and consumers, which are non-local tax residents.
5.4 Cancellation and Refunds
Confirmed reservation or booking and purchased product or services cannot be transferred, exchanged, or refunded other than for the reasons set out in these terms and conditions. No refunds will be offered under any circumstances if you fail to comply with these terms and conditions. If for any reason you are entitled to a refund please contact our firstname.lastname@example.org.
5.5 Cancellation fee
You must attend the Supplier´s Service at the day and time provided for in your Order Form. No reimbursement is granted for failure of timely attendance. If you wish to cancel your reservation, please note that you may be charged for your cancellation in accordance with the relevant supplier cancellation and no-show policy. We recommend that you read the cancellation and no-show policy of the relevant supplier carefully prior to making your reservation.
When we collect personal information, it is our usual practice to collect this information directly from you. We do that through the PrioTicket User registration process. Personal information may include your name, age, gender and email address.
We only use your personal information for the purposes for which you give it to us and for internal management purposes. You agree to us using your email address to send you messages concerning invoices, updates & other disclosures. We do not give information about you to government agencies, organizations or anyone else unless one of the following applies:
By accepting these terms and conditions, you authorise PrioTicket to charge the debit or credit card account you have provided. During the time that your account is valid you authorize PrioTicket to collect automatic payments for a confirmed reservation and booking or for the purchase of a third party product or service.
9.2 Secure PCI compliant payments processing
a. All creditcard handling and payments instructions will be processed directly by Adyen (www.adyen.com) and are subject to the Terms and Conditions of Adyen.
b. All aspects of the Adyen payment processing infrastructure meet the highest standards of security, integrity and stability and are PCI compliant.
b. Credit card data is protected by a high level of encryption before transmitted over the Internet.
c. PrioTicket does not store or have access to your credit card details except for performing the procedure relevant to your purchase or issuing refunds in the case of cancellation, in compliance with the exercise of your withdrawal right, or for reporting cases of fraud to the police.
d. You can cancel your recurring card payment authorisation by contacting email@example.com
9.3 pre-authorization amounts
Upon registration a pre-authorization amount may be deducted from your card.This pre-authorization amount will be released upon deactivation of your PrioTicket Account.
9.4 Fees and Charges
a. For each transaction, in addition to the charge you have authorized, your credit card issuer and network may assess their customary transaction or handling charge, if any.
b. For each transaction, PrioTicket shall charge a credit card processing free. This processing fee is equal to the transaction cost charged by the payment processor and depends on your credit card issuer or network. Each transaction shall be subject to a minimum credit card processing fee of 3%.
c. If a charge is declined or reversed by the credit card issuer or network, you agree to pay us a service charge and to reimburse us for all reasonable costs related to the transaction.
9.5 Dishonored Requests for Payment
If your credit card issuer or network does not honor an online payment transaction, then we have the right to charge or to collect the amount of any such transaction by any available alternative payment method or in an other way.
PrioTicket Terms and Conditions for online credit card payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.
9.7 Payment Overview
PrioTicket will provide a payment overview via email. The payment overview can also be received by entering your PrioTicket code on the PrioTicket website.
If you have any questions regarding your payment, please contact PrioTicket firstname.lastname@example.org
Occasionally we may make changes to the PrioTicket Service and Agreements. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes. PrioTicket reserves the right to change, modify, add or remove portions of the Website at any time. We do not guarantee that you will be able to access the Website or Service in the same way or with the same equipment or software you used prior to the change. PrioTicket may change or discontinue the Website or any of the Services at any time without prior notice.
These Terms will continue to apply to you until terminated by either you or PrioTicket. If you breach the Agreement or PrioTicket suspends or terminates your Account, you will not be allowed to create a new Account.
You may terminate the Agreement at any time by completing the account cancellation process or by sending an email to email@example.com. The Agreement will be considered terminated within 10 business days after receipt of your notice.
PrioTicket may terminate the Terms or suspend your access to the PrioTicket Service at any time, including in the event of your actual or suspected unauthorised use of the PrioTicket Service or non-compliance with the Terms. If you or PrioTicket terminate the Terms, or if PrioTicket suspends your access to the PrioTicket Service, you agree that PrioTicket shall have no liability or responsibility to you and PrioTicket will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law.
We endeavor to provide the best service we can, but you understand and agree that the PrioTicket service is provided "as is", without express or implied warranty or condition of any kind. You use the PrioTicket service at your own risk. PrioTicket disclaims any warranties or conditions of merchantability (supplier ability), fitness for a particular purpose or non-infringement. In addition, PrioTicket does not warrant, endorse, guarantee or assume responsibility for any Third Party Applications, Third Party Application content, User Content, or any other product or service advertised or offered by a third party on or through the PrioTicket Service or any hyperlinked website, or featured in any banner or other advertising. You understand and agree that PrioTicket is not responsible or liable for any transaction between you and third-party providers of Third Party Applications or products or services advertised on or through the PrioTicket Service. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from PrioTicket shall create any warranty on behalf of PrioTicket in this regard. Some aspects of this section may not apply in some jurisdictions.
PrioTicket will make reasonable efforts to keep the PrioTicket Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. PrioTicket reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the PrioTicket Service, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the PrioTicket Service or any function or feature thereof. You understand and agree that PrioTicket has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.
You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the PrioTicket Service, the Third Party Applications or the Third Party Application content is to deactivate your PrioTicket and to stop using the Service, the Third Party Applications or the Third Party Application content.
Except if and to the extent required by law in respect the PrioTicket Service under this Agreement, PrioTicket accepts no liability for issues or refunds in relation to the product and or services supplied or to be supplied by the third party Supplier. PrioTicket accepts no liability, including for loss or damage, whether direct or indirect, for any act, omission or default, whether negligent or otherwise of any Supplier or third party.
To the fullest extent permitted by law, in no event will PrioTicket, its officers, shareholders, employees, agents, directors, subsidiaries, affiliates, successors, assigns, suppliers or licensors be liable for (i) any indirect, special, incidental, punitive, exemplary or consequential (including loss of use, data, business, or profits) damages, arising out of the use or inability to use the PrioTicket service, third party applications or third party application content, regardless of legal theory, without regard to whether PrioTicket has been warned of the possibility of those damages, and even if a remedy fails of its essential purpose; (ii) aggregate liability for all claims relating to the PrioTicket service, third party applications or third party application content more than the amounts paid by you to PrioTicket during the prior three months in question.
Nothing in these Agreements removes or limits PrioTicket´ liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence.
15.1 Entire agreement
These Agreements constitute all the terms and conditions agreed upon between you and PrioTicket and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of the Agreements in any written or oral communication from you to PrioTicket are void. You represent that you have not accepted the Agreements in reliance on any oral or written representations made by PrioTicket that are not contained in the Agreements.
Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.
15.3 Force Majeure
Neither party shall be liable hereunder by reason of any failure or delay in the performance of its obligations hereunder on account of strikes, shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes or any other cause which is beyond the reasonable control of such party.
15.4 Choice of law, mandatory arbitration and venue
This Agreement shall be governed by the laws of the Netherlands, without giving effect to any principles that may provide for the application of the laws of another jurisdiction.
Any disputes or controversies is in connection with or arising out of this Agreement, its negotiation, breach, existence, validity or termination, shall be referred to and finally determined by arbitration in the Netherlands.
15.5 General Provisions
We shall not be liable for any delay in performing any of our obligations under this Agreement if such delay is caused by circumstances beyond our reasonable control.
If any part of this Agreement is found to be void, unlawful or unenforceable then that part will be deemed to be severable from the balance of this Agreement and the severed part will not affect the validity and enforceability of any remaining provisions.
If we do not exercise or enforce any right or provision under this Agreement, it will not constitute a waiver of such right or provision. Any waiver of any provision under this Agreement will only be effective if it is in writing and signed by us.
PrioTicket is a registered trade name of Prio Ventures B.V., which is part of the Prioticket Group registered at the Chamber of Commerce under file 69002975. HotelGuestService B.V. is a private company with limited liability organised under the laws of the Netherlands with its registered office at Prins Hendrikkade 21-4, 1012 TL Amsterdam, the Netherlands. HotelGuestService B.V. is registered at the Chamber of Commerce under file number 64166341. You are requested to send all correspondence to PrioTicket to the e-mail address firstname.lastname@example.org or contact PrioTicket by phone on +31 (0) 88 000 8830.