👋 Who We Are:
At Prioticket, we're not your average Travel Technology company. We believe in challenging the norm, celebrating every win, growing sustainably, and making decisions that are both bold and mindful. Prioticket is a leading provider of innovative B2B and B2C solutions in the travel industry. We specialise in offering cutting-edge products and services that redefine customer experiences and drive business growth. As we continue to expand, we are seeking a proactive and results-oriented Onboarding Specialist to help our partners succeed.
🚀 Why Join Us?
At Prioticket, you’ll join a team that values impact, creativity, and growth. We celebrate our wins, learn from challenges, and push boundaries together. This is your chance to make a meaningful difference in the travel technology space while growing your career.
🎯 About the Role:
As a full-time Onboarding Specialist, you are the driving force behind a customer’s first experience with Prioticket. You’ll work closely with our business developers, client project managers and our clients. In this crucial, supportive role, you are the guide and partner who ensures new clients achieve a successful, timely system launch. You mentor each client on our system and its setup through the entire process, ensuring a smooth implementation, configuration, and delivering clear, customised training. Your primary goal is client empowerment: ensuring they go live confidently and are fully operational at the agreed-upon time.
Furthermore, you are the engine driving the continuous improvement of our onboarding process. We encourage you to question every step you take, identifying enhancements and leveraging tools like AI, creating ground for continuous improvements. Once onboarding is complete, you’ll ensure a structured handover to the Account Manager. This role is all about smart execution and setting customers up to operate with confidence.
🤝 What You'll Do:
- System Knowledge & Expertise: Learn the system fully, inside and out, and stay updated on new functionalities and system improvements.
- Training & Education: Give clear and understandable introduction training to customers, adjusting explanations to the customer’s level.
- Customer Guidance & Proactivity: Think with the customer and guide them to the best setup, proactively advise instead of waiting for questions, and anticipate what the customer will need next.
- Issue Awareness & Reporting: Identify system issues or improvements and report them, aiming to minimise problems for customers during onboarding.
- Documentation & Resources: Document workflows, setups, and findings in Confluence/Rovo. Create and share tools and resources (documentation, training materials, best practices) that empower customers to work independently after launch, keeping all information usable for future cases, other employees & customers
- Hands-On Implementation: Provide hands-on support during setup, training, and implementation, ensuring everything runs smoothly and efficiently.
- No jobs too small mentality: You are comfortable diving into the hands-on implementation and basic setup tasks (e.g., system configuration). What others might see as repetitive, you experience as meditative, embracing the meticulous work as a necessary path to a perfect go-live.
- Customer Leadership: Take the lead in onboarding calls and communication. Set expectations, guide the process, and ensure the customer feels supported.
- Process & Automation: Create automated playbooks for onboarding steps, templates, and timelines by SLA.
- Handover & Continuity: Ensure a clear and complete handover to the Account Manager once onboarding is finished, including all relevant context.
🌟 What Success Looks Like
- On-Time, In-Scope Launches: Clear plans, minimal surprises, happy go-lives.
- Fast Time-to-Value: Customers transact quickly and correctly with the essential features configured.
- Training that Sticks: Users feel confident; fewer post-launch “how do I…?” tickets.
- Quality Documentation: Up-to-date checklists, guides, and knowledge base articles that reduce support load.
- Smooth Handover: Account Managers receive a complete, well-documented setup and context to continue the journey.
🙋 What we are looking for:
- Experience in an onboarding/implementation, solutions, or tech-enabled operations role (SaaS or similar).
- Strong project coordination skills: planning, timelines, stakeholder alignment, and crisp communication.
- Hands-on technical affinity: comfortable configuring software, testing flows, and documenting what you learn.
- Clear and friendly communicator (English), great at simplifying complexity and guiding non-technical users.
- Calm under pressure, proactive, and structured; you anticipate needs and remove blockers early.
- Detail-oriented with a quality mindset; checklists are your best friend.
- Comfortable conducting onboarding calls and product demos, guiding customers through the platform with confidence and clarity.
🙋 Bonus Points if you have
- Experience in ticketing, travel, hospitality, or payments.
- Familiarity with API’s/integrations and UAT.
- Experience creating training content (slides, videos, playbooks) and building knowledge bases.
- Comfortable with Jira (or similar), Confluence, and spreadsheet/reporting basics.
🤩 What’s in it for you?
- A key position in a growing company with self-driven, talented, and fun colleagues.
- All required hardware.
- Possibility to work remotely.
- A competitive salary based on your experience and talent.
- A day off on your birthday!
Ready to Make an Impact?
We’d love to hear from you. Send your CV and a short note on why you would be a great fit for Prioticket to careers@prioticket.com.
Please submit your application by January 10th. After this date, we will review all profiles and shortly invite selected candidates to the first round of interviews.
.webp)
